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Common Questions

Who can register a death?

If the person died in a house or hospital, the death can be registered by;

  • A relative
  • Someone present at the death
  • An occupant of the house
  • An official from the hospital
  • The person making the arrangements with the funeral directors.

Most deaths are registered by a relative.

Where can we have the service?

The service can be held in your local church, at a cemetery or crematorium chapel or at a private location.

Who can officiate a service?

At the cemetery or crematorium chapel the service can be taken by family and friends, a humanist officiant can take a non-religious service or a civil celebrant can take a service which is influenced by religious, cultural and personal preferences, or a minister from church can take the service.

When can we put a headstone on the grave?

Usually 11 months after the burial has taken place, this allows time for the ground to settle. You can contact the stonemason before then.

Will the Limousine cars be available after the service?

The Limousine car will collect the family at the arranged time and location and take you to the service, after the service the Limousine car will then return you home or to the reception venue. The Limousine car will take seven passengers.

When will the funeral be?

Usually about two to three weeks after the person has passed away, depending on the circumstances and service requirements.

Do we actually receive the ashes of our loved one?

The cremation process is governed by strict rules and regulations. The crematorium authorities take great care to ensure that every individual cremation is kept completely separate. The ashes can be collected from us by the applicant 48 hours after the service.

Can family members carry the coffin?

Yes. Please let us know if family or friends would like to carry the coffin and we can discuss this further.

How can we pay for the funeral?

We are able to accept payment by card, cheque or bank transfer. You may wish to instruct a solicitor to deal with the estate or instruct the deceased’s bank to pay us directly from the estate.

How do I make an in memorium donation?

The easiest way to donate is online via our website, you can find the donation and tribute pages below, a QR code link on the order of service sheet will take you directly to the page. There will usually be a collection plate at the service for cash donations, we can also forward on to the chosen charity any cheques made payable to the charity – please include a note stating who the donation is in memory of.

What music can we play at the service?

Depending on the location of the service you may wish to have an organist or musician play hymn music or we can arrange for recorded music. Due to copyright laws any recorded music must be officially sourced. Funeral music can be very varied from classical music to pop music to TV theme tunes, music may be subject to approval by the minister if played in church.

The Cemetery and Crematorium chapel music is provided by Obitus, please ask your funeral arranger for details to browse the Obitus music library.

Can you produce Order of Service Sheets?

We can produce a simple printed Order of Service sheet, we have examples of service sheets at our offices.

Need more help?

If you can’t find the answer you’re looking for, please don’t hesitate to get in touch with a member of our team.