Questions & Answers

When can we put a headstone on the grave?
Usually 6 months after the burial has taken place, this allows time for the ground to settle. You can contact the stonemason before then.

Will the Limousine cars be available after the service?
The Limousine car will collect the family at the arranged time and location and take you to the service, after the service the Limousine car will then return you home or to the reception venue.

Who can register a death?
If the person died in a house or hospital, the death can be registered by:
– a relative
– someone present at the death
– an occupant of the house
– an official from the hospital
– the person making the arrangements with the funeral directors

Most deaths are registered by a relative. The registrar would normally only allow other people if there are no relatives available.

We don’t want a religious service?
The family can take their own service at the Cemetery/Crematorium Chapel. A humanist officiant can take a non-religious service or a civil celebrant can take a service which is influenced by religious, cultural and personal preferences.

When will the funeral be?
Usually about 10 days after the person has passed away, this does depend on the circumstances.

Do we actually receive the ashes of our loved one?
The cremation process is governed by strict rules and regulations. The crematorium authorities take great care to ensure that every individual cremation is kept completely separate.

Is the money safe with a golden charter pre-paid funeral plan?
The money is held by golden Charter Trust which is a separate and secure trust fund.

Can family members carry the coffin?
Yes. Please let us know if family members would like to carry the coffin and we can discuss this further.

How can we pay for the funeral?
We are able to accept cash, cheque or card payments. You may wish to instruct a solicitor to deal with the estate or instruct the deceased’s bank to pay us directly from the estate.

What is a prepaid funeral?

A prepaid funeral plan is a totally secure and cost-effective method of ensuring that your funeral is arranged and paid for with the minimum of fuss.

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